Have you ever come across any angry gamblers that have broken the slot machine glass, intentionally or not, after giving it a good whack?
I’d venture to say that anyone working in the Casino Industry, for an extended period of time, has come across angry gamblers that break slot machine glass or have otherwise defaced a slot machine during their career.
In Las Vegas, for example, I’ve had the pleasure of working with both large and smalls scale operations.
Some of the the Casinos were very upscale; while others catered to a more ‘locals” market and truthfully, over a span of 20+ years, it was not a common occurrence.
Sure it happens, but not THAT frequently.
Many people probably assume that it is simply angry gamblers punching the slot machine that causes the glass to break.
I’ve encountered a few instances of well-heeled customers that was kidding around that the slot machine wasn’t paying out and jokingly tapped the machine. Next thing you know, the machine glass broke. Either they hit it just right, or were stronger than they thought they were.
One time a very frail, elderly female high roller went to put her drink down and inadvertently clanked her drink glass against the belly glass of a slot machine because she was engrossed in looking at the machine while trying to put her drink down.
The glass broke and she was stunned. We were concerned that she was going to have a heart attack, right then and there.
Fortunately she didn’t, no one was hurt and the machine was quickly repaired.
I remember that we even privately joked that she must have hit it just right.
Another time, a very in-shape serviceman because extremely excited when he won a substantial jackpot. In between “high-fiving” his buddies, he excitedly pounded the machine and instantly shattered the glass.
Yes, I’ve come across an angry gambler or two,( or three), who, because they were not winning, beat up a slot machine, however, the instances of them punching the machines are not forever etched in my memory because they are in the minority.
That not the case in Queens, New York. There has been a long-running problem at Resorts World Casino with Casino patrons breaking the glass.
A security officer at the casino claims that angry people punching and breaking the slot machines is a fairly frequent occurrence. This security officer claims it happens 3 to 4 times a week, just on his shift.
Queens District Attorney, Richard A Brown, said,
The last thing that I anticipated was that we would have patrons punching out the machines. I guess they assume the machines won’t fight back.
Is it because of the neighborhood? I can tell you, being a born and bred New Yorker, that area is not the greatest.
In contrast though, I can tell you that the downtown Las Vegas neighborhood is not that much different from Jamaica, yet I can still count the number of machines, at one casino I worked for, that had their glass shattered by angry patrons.
Resorts World is technically located in Jamaica, Queens, adjacent to JFK airport.
Some people will try to tell you that it is located in South Ozone Park, Queens but it’s not.
In any case, it is a lower income area with a not-so-low level of crime
Most will agree, even with people beating up the slot machines and the expected minor assaults and infractions that a casino will inevitably experience, that the casino itself is relatively safe with over 1,500 surveillance cameras in place.
No word though if any of the casino patrons in Queens, NY have urinated on the machines, defecated on the floor of a major strip casino or left an used diaper in the middle of the casino floor at a world renown strip casino casino chain.
Yes, I’ve personally received the calls to apprise me of the above-mentioned situations … and then some.
With all the advances in technology that has been made in recent years, many slots now feature touch screens and, of course, multiple LCD’s, so the angry gamblers that break slot machines can be costly to the casino – - if it gets out of hand.
It’s all about balance.